Patient programmes

Patients who understand and are involved in their health condition are much more likely to adhere to their treatment. They themselves play a pivotal role in how well they connect with the medical devices and medication that are part of their treatment. Our efforts to understand what really drives them and deliver meaningful services can make an important difference.

With multi-channel patient support…

We offer a multi-channel patient support concept that allows you to:

• detect and treat patients at an early stage
• monitor and maximize patient retention
• improve safety and treatment outcomes
• promote patient empowerment and quality of life
• understand adherence drivers
• produce adherence data to document treatment efficiency

… comes multi-channel integration

At Novellas Healthcare we plan and organize different patient support channels to support your patient programme:

• nursing and coaching centre
  dedicated adherence nurses and/or coaches provide patients with the necessary support to better understand, self-monitor and self-administer treatments
• call centre
  trained multilingual operators manage inbound and outbound calls and perform ad hoc surveys
• web-based applications
  websites, blogs and patient forums enable smooth information exchange with and between patients and physicians